Norbury Health Centre

YOUR DOCTORS

PRACTICE STAFF

Practice Manager - Mr Rasiklal Shah (AMSPAR) keeps the whole team together and looks after the day-to-day management of the practice. If you have any questions or complaints about administration or aspects of your care, the practice manager will endeavour to resolve these for you.

Assistant Practice Manager - Mrs Kay Coles (AMSPAR) leads the reception/administration team. Her main responsibility is to ensure smooth running of the reception team. She is available at the reception front for any help you need.

Reception Staff - The staff behind the reception desk will assist you in making emergency and routine appointments to see your doctor, undertake repeat prescriptions, answer your queries and offer help and assistance at all times. It is a legal requirement that confidentiality of patients' records is maintained at the highest level by all staff. Reception staff have a difficult job, with phone calls and enquiries coming from all directions. When telephoning for medical attention, the receptionist may ask for a few details. All reception staff have been fully trained and make these enquiries to help you in the most appropriate way. Please rest assured that the information given to the receptionist will be dealt with in full confidence.

NURSES

Specialist Nurse

Marion Leonard RGN/ENG A51, ENB928(Diabetes) ENB N97 (Diabetes Primary Care) ENB 8103/R71 Contraception and Sexual Health. Thames Valley University/Marie Curie breast and cervical screening. Asthma - RCN Travel Health - RCN & Magister

Practice Nurse

Audrey L Karaan BSN, RN, RGN, SRN

The nurses are happy to help and they run the following clinics:

diabetes, coronary heart disease and asthma and check blood pressure as well as helping doctors in minor surgery and confidential teenage advice service, pregnancy/preconception advice, family planning, cervical smears, well man and well woman checks, weight control, smoking cessation advice and a comprehensive travel health and vaccination service, medication reviews and services for older people.

Treatment Room Nurse/Healthcare Assistant

Appointments are offered from Monday to Friday 9.00am to 12 noon for blood tests, ear washouts and some dressings.

Healthcare Assistants

Anne Coe and Mr Nikhil Shah are involved in health checks and assist the doctors in various clinics and procedures.

PHLEBOTOMY SERVICE

We have a phlebotomist who is highly trained in blood sampling. This service is available for our patients on Thursdays between 8.35am -12.30pm by appointment. Patients have a choice to have their blood tests done here or at Mayday Hospital Monday to Friday 9.00am to 4.00pm where no appointment is needed. Other specimens should be left in the treatment room at the surgery by 12 noon in order to be picked up by the daily hospital collection.

ATTACHED STAFF

Health Visitors

These are trained professionals who provide care that caters to the needs of the young, expectant mothers and young families. They can be contacted via the Norbury Health Centre main switchboard on 020 8274 2900.

District Nurses

They attend to the needs of those in the community who are unable to come to the surgery.

Community Midwife

There is an attached midwife who provides care to the practice patients during pregnancy and in the postnatal period. She runs an antenatal clinic with one of the practice doctors every Friday morning.

Other attached staff include:

TRAINING

Physician Assistant

This is an intensive two-year full-time postgraduate programme designed to prepare graduates in life or health sciences for work in this innovative health service role. The PA works under supervision one day a week at the surgery. Training follows the Competence and Curriculum Framework for the Physician Assistant prepared by the Department of Health and builds on the success of this role in the United States over the last 40 years.

Postgraduate

It is government policy that all doctors undergo an 'apprenticeship' comprising three years of postgraduate training which includes one year's general practice experience in a training practice. We are an accredited training practice. Our doctors undergoing training are called GP Registrars or Pre-registration House Officers/FY2 Doctors. They are qualified doctors who have undergone five years' medical school training, passing all the necessary exams. They are fully able to deal with all your problems and are supervised. As part of the GP Registrar's training they will occasionally be videoing consultations with patients throughout the year; these recordings will then be used as a teaching aid. This is both confidential and optional and you will always be asked for your consent to take part before videoing.

Undergraduate

We also have medical students attached to our practice from St George's Medical School and Guy's, Kings and St Thomas' (GKT) College Medical School. They sit in with the doctors in the surgery as a very valuable part of undergraduate training. You will be informed beforehand if there is a medical student present. If you do not wish a student to be present during your consultation, please say so and you will see the doctor alone. Your co-operation in this important area is much appreciated by students and GP Registrars alike.